Effective Date: 15th March, 2025
Welcome to In Your Duffle (“we”, “our”, or “us”). We value the trust you place in us and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and safeguard your personal information when you visit our website or make a purchase.
1. Information We Collect
a) Personal Information
We may collect the following personal details when you create an account, place an order, or contact us:
- Full name
- Phone number
- Email address
- Shipping and billing address
- Payment information (collected via secure third-party gateways)
- IP address and device information
b) Non-Personal Information
We may also collect:
- Browser type
- Device type
- Location (approximate)
- Website usage statistics through cookies
2. How We Use Your Information
We use your information for the following purposes:
- To process and fulfil your orders
- To communicate order status, shipping updates, and support
- To personalise your shopping experience
- To send promotional content (if you opt in)
- To improve website functionality and user experience
- To detect and prevent fraud or misuse of our services
3. Legal Basis for Processing (as applicable under Indian Law)
We collect and process personal data with your:
- Consent, where explicitly provided (e.g. marketing opt-in)
- Contractual necessity, for completing transactions
- Legal obligation, to comply with applicable laws
4. Sharing Your Information
We do not sell your data. We may share your information only with:
- Delivery partners to ensure proper shipping
- Payment gateways (e.g., Razorpay, Paytm) for secure transactions
- Customer support tools to respond to your queries
- Third-party service providers (e.g. analytics or marketing) under strict confidentiality agreements
- Law enforcement agencies when required under applicable law
5. Cookies and Tracking Technologies
We use cookies to:
- Remember your login/session preferences
- Provide a personalised shopping experience
- Analyse site traffic and performance
You can modify cookie preferences in your browser settings.
6. Data Storage and Security
We store your data on secure servers and use industry-standard encryption, firewalls, and secure socket layers (SSL) to protect it.
We comply with the Reasonable Security Practices and Procedures as required under Rule 8 of the IT Rules, 2011.
7. Your Rights
As per Indian laws, and in line with global best practices, you have the right to:
- Access your personal information
- Request correction or deletion
- Withdraw consent at any time (where applicable)
- Opt out of marketing communications
To exercise these rights, email us at [support@inyourduffle.in]
8. Retention of Information
We retain your data only as long as necessary to:
- Provide you with services
- Meet legal and accounting obligations
- Resolve disputes
9. Children’s Privacy
We do not knowingly collect data from children under the age of 18. If you believe a child has provided us their data, please contact us for prompt deletion.
10. Third-Party Links
Our site may contain links to other websites. We are not responsible for the privacy practices or content of those websites.
11. Changes to This Policy
We reserve the right to update this Privacy Policy. Changes will be posted on this page with a revised “Effective Date.” Continued use of our services means you accept the updated policy.
12. Contact Us
For any privacy-related concerns or data access requests, please contact:
In Your Duffle
Email: support@inyourduffle.in